Get
Assistance.
Find answers to common questions or reach out to our dedicated support team for help.
How do I deposit money?
You can initiate a deposit from your dashboard. Once you transfer funds, simply upload proof for our team to verify and credit your account.
How long does verification take?
Most verifications are completed within 2-4 hours. Our team manually checks every deposit to ensure total security.
What are the current interest rates?
We offer various tiers starting from 8.5% up to 25% APY, depending on your account plan and investment choice.
Is my data encrypted?
Yes, we use banking-standard AES-256 encryption to protect all your personal information and financial records.
Can I withdraw my funds anytime?
Withdrawal cycles depend on your selected tier. Elite and Wealth members enjoy faster settlement times.
How do I set a savings goal?
Visit the "Save 2 Me" section in your dashboard to create a goal, set a target, and automate your savings.
Can't Find
The Answer?
Our support team is available 24/7 to help you with your savings and investments. Reach out via email or send a message below.
Email Support
support@chasevaultbank.com
Live Chat
Available in User Dashboard